INFORMATION PAGE

Ordering, Security, Transport, Local Taxes, Stock Availability, Breakage/Loss/Faults, Returns & Refunds.   covering the USA, Canada, South America, Asia, Africa, Australasia and all non-European Community countries).  For our Euros Site (European Community Countries only) please link to www.windsorshop.net

ORDERING Please click here for a detailed step-by-step explanation.

PAYMENT SECURITY   Payment is by Credit Card only.  The following credit cards are accepted:                   Visa, Mastercard, American Express. All transactions go to our Secure Server.  Payment is processed by our bank before despatch of goods. You will receive a clear confirmation of the transaction by e-mail.  After payment is processed and confirmed, your credit card details are automatically swiped from our data-base, so card details would have to be re-entered even for returning customers.

TRANSPORT is included in the price. We charge a handling fee of $39.--, no matter where or how much we deliver.  THERE IS NO FURTHER CHARGE FOR TRANSPORT ANYWHERE IN THE WORLD.   Delivery time is normally 1 to 3 weeks (depending on destination).

LOCAL TAXES Outside the European Union VAT is not charged, BUT you may be subject to local import taxes and customs charges.  Such local knowledge is your responsibility and your local customs office will be able to provide further information.

STOCK AVAILABILITY Our stocks are regularly updated, but some items may be marked  .   Such items will return to stock regularly.  If you wish for these specific items, please consult and order at a later date.

BREAKAGE, LOSS & FAULTS Breakage or fault must be advised WITHIN 3 DAYS OF RECEIPT.  Subject to verification on our part, we shall replace such items free of charge. Non-receipt of goods should be clearly notified by e-mail (quoting your delivery reference number) if not received within a REASONABLE time after our estimated delivery delays (plus order preparation time). Please refer above to "ordering", "transport" and "taxes". We will immediately set up a tracer mechanism and inform you accordingly.  Rest assured most goods do arrive safely and on time to their destinations, but world-wide distribution does sometimes have local problems.

RETURNS & REFUNDS Goods can be returned within 30 days of receipt.   A full refund of the original purchase price of the items (exclusive of delivery charges) will be made.  However, all items MUST BE  re-packed in the same way as received.  Reimbursement is made subsequent to safe receipt of the returned goods.